dkk11 Privacy Policy

This Privacy Policy ("Policy") is issued by dkk11.cam ("dkk11", "we", "us", "our") and applies to all personal data processed in connection with your use of the dkk11 website at https://dkk11.cam and all associated services, features and functionality (collectively, the "Platform" or "Service").

dkk11 is an English-language online entertainment platform targeting Pakistani users. As part of operating the Platform, we necessarily collect and process certain personal data about registered users and, in limited circumstances, visitors to the site. We are committed to handling all personal data with care, transparency and in a manner consistent with the applicable privacy and data protection framework under which dkk11 operates.

This Policy is intended to help you understand: what personal data we collect, why we collect it, how we use it, who we may share it with, how long we keep it, and what rights you have in relation to your data.

For the purposes of this Privacy Policy, the following terms have the meanings set out below:

• "Personal Data" means any information relating to an identified or identifiable natural person — for example your name, email address, date of birth, payment details, device identifiers or CNIC number.
• "Processing" means any operation performed on Personal Data, including collection, storage, use, disclosure, alteration or deletion.
• "Data Controller" means the entity that determines the purposes and means of Processing Personal Data — that is, dkk11.
• "Data Processor" means a third party that Processes Personal Data on behalf of the Data Controller under contractual terms.
• "KYC" means Know Your Customer verification — the identity and age verification procedure required before withdrawals and certain account actions are permitted.
• "Cookies" means small text files placed on your device by the Platform to enable functionality, recognise returning users and support analytics.
• "User" / "you" means any individual who accesses, registers with or uses the dkk11 Platform.

The following table summarises the categories of Personal Data dkk11 collects, the source of that data and the primary reason for collection:

We do not knowingly collect sensitive personal data categories (such as health data, religious beliefs or political opinions) except where strictly required by KYC or responsible gambling procedures, in which case collection will be the minimum necessary and clearly notified.

dkk11 collects Personal Data through the following means:

4.1 Directly from You

• When you complete the account registration form.
• When you submit KYC verification documents through the Platform's secure HTTPS portal.
• When you make a deposit or withdrawal request via the cashier.
• When you contact support via Live Chat, the Help Center or email.
• When you participate in promotions, surveys or feedback requests.

4.2 Automatically

• Through cookies and similar tracking technologies when you browse the Platform — see Section 10 for full details.
• Through server logs recording IP addresses, page visits, session durations and device characteristics.
• Through game and betting system records each time you place a wager or play a game title.

4.3 From Third Parties

• From KYC verification service providers that assist with identity and document validation.
• From payment processors and financial fraud detection services in connection with deposit and withdrawal transactions involving methods such as Easypaisa, JazzCash, Raast, HBL, UBL, Meezan Bank and Bank Alfalah. Data received from these sources is used only for transaction verification — no claim of gambling endorsement by these providers is made or implied.
• From publicly available sources for fraud screening and AML purposes where required.

dkk11 processes your Personal Data for the following specific purposes:

• Account creation and management: To register, maintain and operate your dkk11 Account, including authentication, security and profile updates.
• Identity and age verification (KYC): To confirm that you meet the minimum age requirement of 18 years (or the higher minimum required by the operator's license jurisdiction) and to verify your identity in accordance with applicable platform requirements.
• Payment processing: To process PKR deposits and withdrawals, verify payment method ownership and handle refunds or disputed transactions.
• Fraud prevention and security: To detect, investigate and prevent fraudulent accounts, money laundering, collusion, bonus abuse and other activities harmful to the Platform or other users.
• Legal and regulatory compliance: To meet applicable anti-money laundering (AML), counter-terrorism financing (CTF) and other compliance obligations as required by the operator's licensing jurisdiction.
• Responsible gambling monitoring: To identify patterns of gambling behaviour that may indicate problem gambling and to enable the operation of deposit limits, session limits and self-exclusion tools.
• Customer support: To respond to your support queries, process complaints and resolve disputes.
• Platform improvement: To analyse user behaviour and technical performance data (in anonymised or aggregated form) to improve the Platform's features, design and performance.
• Communications: To send you transactional messages about your Account (e.g., deposit confirmations, KYC status updates) and, where you have consented, promotional communications about dkk11 offers.

dkk11 processes Personal Data on the following legal bases as applicable under the data protection framework governing our operations:

• Contractual necessity: Processing required to perform the contract between you and dkk11 — including account registration, payment processing and Service delivery.
• Legal obligation: Processing required to comply with applicable law, including AML and KYC obligations imposed by the operator's licensing jurisdiction.
• Legitimate interests: Processing necessary for dkk11's legitimate interests in fraud prevention, platform security, responsible gambling management and platform improvement, where those interests are not overridden by your rights and interests.
• Consent: Where we rely on your consent — for example for marketing communications — you may withdraw consent at any time without affecting the lawfulness of processing carried out before withdrawal. Withdrawal of consent will not affect your ability to use the Platform.

dkk11 does not sell, rent or trade your Personal Data to third parties for their own marketing purposes. We may share your data only in the following limited circumstances:

• Service providers acting as Data Processors: Including KYC verification platforms, payment processing partners, fraud detection services, hosting and infrastructure providers, and customer support systems. All processors are contractually bound to use your data only as instructed by dkk11 and to maintain appropriate security standards.
• Licensing and regulatory authorities: Where required by the operator's licensing jurisdiction, relevant regulatory bodies may receive account or transaction data for compliance audits or investigations.
• Law enforcement: Where dkk11 is legally required or legally permitted to disclose data to law enforcement, government bodies or courts in connection with criminal investigations, court orders or national security requirements.
• Business transfers: In the event of a merger, acquisition, restructuring or sale of assets involving dkk11, your Personal Data may be transferred to the acquiring entity, subject to equivalent privacy protections.

dkk11's platform infrastructure and service providers may be located in countries outside of Pakistan. When your Personal Data is transferred to, stored in or processed in a jurisdiction other than your own, dkk11 will take reasonable steps to ensure that appropriate safeguards are in place to protect your data.

Such safeguards may include contractual terms with data processors, data processing agreements consistent with recognised international standards, or reliance on jurisdictions that maintain adequate data protection frameworks. Where you have questions about the specific safeguards applicable to a particular transfer, please contact us using the details in Section 16.

dkk11 retains Personal Data only for as long as is necessary for the purposes described in this Policy, or as required by applicable law and regulatory obligations.

• Account Data: Retained for the duration of your account and for a period following account closure as required by the operator's licensing and AML obligations (typically a minimum of five (5) years post-closure, though actual periods depend on applicable jurisdiction).
• KYC Documentation: Retained for the period required by applicable AML and identity verification regulations — generally a minimum of five (5) years following the end of the business relationship.
• Transaction Records: Financial transaction records, including deposits and withdrawals, are retained for the period required by applicable financial regulations.
• Support Communications: Retained for a reasonable period to support dispute resolution and quality management.
• Marketing Consent Records: Retained for the period during which you have given consent and for a reasonable time thereafter to demonstrate compliance.

When data is no longer required for any of the above purposes, it will be securely deleted or anonymised.

dkk11 uses cookies and similar technologies (including local storage and session identifiers) to enable the Platform to function correctly, to maintain your logged-in session, and to collect analytics data that helps us understand how the Platform is used.

10.1 Types of Cookies Used

• Strictly Necessary Cookies: Required for the Platform to function. These include session authentication cookies that keep you logged in. These cannot be disabled without impairing your use of the Platform.
• Functional Cookies: Enable the Platform to remember your preferences (such as language or currency display settings) between sessions.
• Analytics Cookies: Collect anonymised or aggregated data about how visitors use the Platform — pages visited, session duration, device type. This data is used to improve Platform performance and usability.
• Security Cookies: Support fraud detection and account security by recognising trusted devices and flagging anomalous login behaviour.

10.2 Managing Cookies

You may control cookie behaviour through your browser settings. Most browsers allow you to block or delete cookies. Please be aware that disabling strictly necessary cookies will prevent you from using core features of the Platform, including the ability to log in or maintain an active session. Analytics and functional cookies can typically be disabled without affecting core Platform access.

dkk11 implements a range of technical and organisational security measures to protect your Personal Data against unauthorised access, loss, alteration or disclosure. These include:

• SSL/TLS encryption on all data transmissions between your device and dkk11 servers.
• Secure HTTPS-only document upload portals for KYC submissions.
• Access controls limiting internal access to Personal Data to authorised personnel with a legitimate operational need.
• Two-factor authentication (2FA) availability for user accounts as an optional security enhancement.
• Regular security assessments and vulnerability testing of platform infrastructure.
• Logging and monitoring of access to systems holding Personal Data.

Despite these measures, no internet-based system can guarantee absolute security. You are responsible for maintaining the confidentiality of your account credentials and for notifying dkk11 immediately if you suspect unauthorised access to your Account.

Subject to applicable law and the operator's compliance obligations (including AML and KYC retention requirements), you have the following rights in relation to your Personal Data held by dkk11:

To exercise any of the above rights, please contact dkk11 via Live Chat, the Help Center or email (see Section 16). We will respond to verified requests within a reasonable timeframe. We may need to verify your identity before processing a rights request.

Please note that certain rights may be limited where compliance with them would conflict with dkk11's legal obligations — for example, AML and KYC data retention requirements may prevent immediate erasure of certain records even following account closure.

dkk11 is strictly for adults. The Platform is not directed at, and is not intended for use by, individuals under the age of 18 — or the higher minimum age required by the operator's license jurisdiction. This age restriction is a hard platform requirement, enforced through KYC verification.

dkk11 does not knowingly collect Personal Data from minors. If we become aware that a minor has registered an Account or provided Personal Data, we will take immediate steps to close that Account and delete all associated data. If you believe a minor has registered on dkk11, please contact us immediately using the details in Section 16.

When you make a deposit or withdrawal on dkk11, financial data relating to that transaction is processed. This may include your payment method type, transaction reference, account or wallet identifier and PKR transaction amount.

dkk11 works with payment processing partners to handle financial transactions. These partners may include services facilitating Easypaisa, JazzCash, Raast, HBL, UBL, Meezan Bank, Bank Alfalah and cryptocurrency transactions where available. References to these brands are for informational context only and do not constitute endorsement of gambling by those providers. The availability of any payment method must be verified in the cashier at the time of transaction.

dkk11 does not store complete card numbers or payment wallet credentials on its own servers. Where such data passes through dkk11 systems, it is handled in compliance with applicable payment security standards. Full financial data processing terms are handled by respective payment processor partners under their own privacy and security frameworks.

dkk11 reserves the right to update or amend this Privacy Policy at any time. When material changes are made, the "Last Updated" date at the top of this page will be revised, and where practicable, in-platform notification will be provided to registered users.

Continued use of the Platform following the effective date of an updated Policy constitutes your acceptance of the revised terms. We encourage you to review this Policy periodically to remain informed of how your data is being handled.

If you disagree with any material change to this Policy, you may close your Account in accordance with the process described in our Terms & Conditions. Your closure request will not affect any legal data retention obligations applicable at the time of closure.

For any questions, concerns or requests relating to this Privacy Policy or the processing of your Personal Data, please contact dkk11 using any of the following channels:

We aim to acknowledge all written privacy requests within five (5) business days and to respond fully within thirty (30) days. Complex requests or those requiring identity verification may require additional time. We will keep you informed of progress.

If you are not satisfied with our response, you may have the right to lodge a complaint with the relevant supervisory authority in the jurisdiction governing dkk11's operations.